Patient conduct and behaviour
Green Square Dermatology is committed to providing a safe, respectful and professional environment for patients, staff, and visiting practitioners.
All patients are expected to interact with staff in a manner that supports this environment.
Our responsibility.
We have a legal obligation under NSW workplace health and safety laws to provide a safe workplace for staff and others.
SafeWork NSW defines work-related violence as any incident where a person is abused, threatened or assaulted in circumstances relating to their work. This includes behaviour that is verbal, psychological, or repeated in nature.
Expected behaviour.
We ask all patients to:
communicate respectfully with staff
follow reasonable administrative and clinical processes
comply with appointment, payment, and facility requirements
engage cooperatively when questions or concerns are addressed
Unacceptable behaviour.
The following behaviours are not acceptable:
verbal abuse, including yelling, insults, or derogatory remarks
intimidation, harassment, or threatening behaviour
repeated refusal to follow reasonable clinic processes
attempts to pressure staff to bypass policies
abusive or excessive communication by phone, email, or in person
behaviour that causes staff distress, fear, or discomfort
any form of physical aggression or damage to property
Unacceptable behaviour may occur in a single interaction or as a pattern over time.
How we respond.
Where unacceptable behaviour occurs, Green Square Dermatology may take action at its discretion, including without prior warning.
This may include:
limiting or directing communication to a specific staff member
restricting or ceasing administrative services, including bookings and payments
cancelling or declining appointments facilitated by the clinic
requiring communication to occur in writing only
restricting or preventing attendance at the clinic premises
Independent dermatologists.
Dermatologists consulting at Green Square Dermatology are independent medical practitioners and manage their own patient relationships.
If Green Square Dermatology restricts access to its administrative services or premises, it will not facilitate bookings, payments, or in-clinic attendance for the patient. If a dermatologist chooses to continue care, this must be arranged independently of the clinic.
Contact following restriction of services.
If access to clinic services is restricted, contact with Green Square Dermatology must be directed to the Business Manager at:
Patients may request a copy of their medical record using the Medical Record Access Form:
Safety and emergencies.
Where behaviour presents a risk to safety, staff may end an interaction, refuse service, or seek assistance.
Emergency services may be contacted by calling 000. Non-urgent police assistance may be sought by calling 131 444 or contacting Redfern Police Station on (02) 8303 5199.