What is your appointment cancellation policy?

We require at least 24 hours’ notice if you are unable to attend your scheduled appointment.

Providing sufficient notice allows us to offer the appointment to another patient and helps ensure fair access to appointments.

Please notify us at least 24 hours before your appointment by:

• Email: info@gsderm.com.au

• SMS: Reply N or NO to your appointment reminder

• Phone: Call (02) 9226 9600. If we are unable to answer, please leave a voicemail message.

If you cancel with less than 24 hours’ notice, or do not attend your appointment, a $75 non-attendance fee may be charged to your account.

We may also require prepayment before a future appointment can be confirmed.

We understand that unexpected circumstances can arise.

If you are unable to attend because of sudden illness or another exceptional circumstance, please contact us as soon as possible. We may ask you to provide a medical certificate or other supporting information when considering whether the non-attendance fee can be waived.

We send courtesy SMS reminders before scheduled appointments. However, reminders are provided as a courtesy only, and patients remain responsible for diarising and attending their appointments.