General
This section includes helpful guidance for patients on common processes, services, and tools used at our clinic.
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News
Here you’ll find important announcements, service updates, and information about changes to our clinic hours.
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Answers to common appointment questions.
Do you provide appointment reminders?
Yes. We send a courtesy SMS reminder a few days before your scheduled appointment. Yes. Appointment reminders are provided as a courtesy only. Patie...
Do I need to book an appointment?
Yes. All consultations at Green Square Dermatology are provided by appointment only . Please arrange your appointment before attending the clinic. Ap...
What is your appointment cancellation policy?
We require at least 24 hours’ notice if you are unable to attend your scheduled appointment. Providing sufficient notice allows us to offer the appo...
Why is a deposit required after a missed appointment?
If you miss an appointment or cancel with less than 24 hours’ notice , we may require a $75 deposit before another appointment can be confirmed. Th...
Answers to common consultation questions.
How long is my initial consultation?
An initial consultation at Green Square Dermatology typically lasts around 15 minutes . This usually allows enough time for your dermatologist to ass...
Do I need a referral to see a dermatologist?
No. You can see a dermatologist without a referral. However, a valid referral is required to claim a Medicare rebate for specialist services . Under ...
What if I have multiple skin problems?
You’re welcome to let us know if you have more than one skin concern that you would like your dermatologist to assess. Dermatology consultations are s...
What is a single course of treatment?
Under Medicare referral requirements, a referral covers a single course of treatment for the referred condition . A single course of treatment begins...
What if I experience a complication after my treatment?
f you experience an unexpected problem or complication following a procedure or treatment, please contact Green Square Dermatology as soon as possible...
What if I have a medical emergency?
If you believe you are experiencing a medical emergency, call Triple Zero (000) or attend your nearest hospital Emergency Department. Do not wait fo...
Answers to common skin check questions.
What is a full skin check?
A full skin check , or full skin examination (FSE) , is a comprehensive clinical examination of the entire skin surface, performed to identify new,...
Is a full skin check included in my consultation?
Not always. If your appointment was booked for a specific concern, your consultation will generally focus on that issue as part of the course of treat...
Why is a full skin check considered a separate consultation?
A full skin check involves a comprehensive clinical assessment of the entire skin, rather than a targeted review of a particular condition or concern....
Do I need to request a full skin check when booking?
Yes. If you would like a full skin check, please advise our reception staff when making your appointment. A full skin check is a broader clinical asse...
Can I ask for a skin check during my appointment?
Yes. You can raise this with your dermatologist; however, it may not always be possible to perform a full skin check during an appointment booked for ...
Does my referral cover a full skin check in subsequent consultations?
Not necessarily. Under Medicare requirements, a referral covers a single course of treatment for the referred condition . A subsequent consultation m...
How often should I have a full skin check?
Full skin checks are performed when clinically indicated, based on your individual risk factors. These may include: a personal or family history of sk...
Answers to common financial questions.
How much does it cost to see a dermatologist?
Fees for consultations, surgical procedures and treatments are determined by the dermatologist you choose to see. All fees are subject to change or va...
Can I claim a private health insurance rebate?
Private health insurance does not cover specialist medical services provided outside a hospital where those services are eligible for Medicare benefit...
Is there a clinical document reprinting fee?
Yes. An administrative fee of $16.50 applies when a clinical document needs to be reissued outside an appointment. This may include: prescriptions; ...
Do you accept workers compensation patients?
Green Square Dermatology does not accept new patients under workers compensation billing arrangements . New patients may still attend as private pati...
Are approved workers compensation patients billed directly?
Direct billing to a workers compensation insurer is available only for existing active workers compensation patients whose billing arrangements have...
Do you have pensioner concession rates?
Your dermatologist may provide a reduced consultation fee if you hold a current Pensioner Concession Card issued by Services Australia. Concession r...
Why am I charged a consultation fee?
A consultation fee covers the professional medical assessment and advice provided by your dermatologist during your appointment. Depending on the reas...
Why is my consultation fee higher for a new or additional concern?
The usual subsequent consultation fee applies when your dermatologist is continuing to assess or manage the condition for which you are already receiv...
Answers to common Medicare questions.
Can you electronically submit my Medicare claim?
Yes. Where your consultation or treatment is eligible for a Medicare benefit, we can usually submit your claim electronically on your behalf using Me...
Do you provide Medicare bulk-billed services?
No. Our dermatologists operate private practices, with consultation fees payable at the time of service. Where you have a valid referral and the servi...
Can I claim a Medicare rebate on medical services?
Yes, where the medical service you receive is listed on the Medicare Benefits Schedule (MBS) and you meet the applicable Medicare requirements. To cla...
Answers to common transport questions.
What parking is available in the area?
Our building has an on-site secure car park available with 60 minutes free parking. Entrances are on both Danks Street (next to ALDI shopping centre) ...
What bus routes are available?
Green Square Dermatology is conveniently accessible by several bus routes. Below are the current options: Route 304 : Departs from Martin Place Statio...
Are there train stations near by?
Travel by train and then enjoy the walk. It’s a 15-20 minute walk North-East from Green Square Station along Bourke Street to Danks Street, Waterloo...
Answers to common medication questions.
Why can’t the clinic use medication that I bring with me?
Once a medication leaves the pharmacy supply chain and is transported by a patient, the clinic cannot verify how it has been stored or handled. The tr...
Can I have medication sent to your clinic?
In some cases, a medication may be used if it has been supplied directly by a pharmacy and delivered to the clinic, rather than brought to the appoint...
Can I bring my own medication to my dermatology appointment?
Green Square Dermatology generally does not administer medications supplied directly by patients. Medications used during procedures are normally supp...
Policy Statements
This section provides important information about how our clinic works and how we care for your privacy, appointments, treatment, and communication.
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